Each cause names the readiness dimension that would have caught it. That is the same set of dimensions the free assessment scores.
No ownership
The tool is in daily use, but nobody can say who is accountable for its output or for the decision it influenced. When something goes wrong, the search for an owner starts on the day of the incident.
Who signs off this output before it reaches a customer?
Strategy & Leadership · Governance & Risk
Poor data quality
The model is fine; the records behind it are not. Duplicates, missing fields and three versions of the same customer mean the output is only ever as trustworthy as the worst input.
If we were asked to show the data behind this output, could we?
Data Readiness
Lack of training
People use AI the way people use anything they were never trained on: unevenly, quietly, and slightly wrongly. The risky habits are the ones nobody was taught to avoid.
Could everyone using AI here describe what must never be pasted into it?
Skills & Culture
No governance
There is no decision path: what is allowed, who approves it, what gets logged, and what happens when the output is wrong. Governance exists as a document, not as a route people follow.
What happens today if an AI output is wrong — who finds out, and how?
Governance & Risk
No business case
The project started because a competitor did it, or because a demo was impressive. Nobody wrote down what success would look like in numbers, so nobody can call it a failure either.
What number were we trying to move, and who agreed it?
Strategy & Leadership
No adoption plan
The pilot worked in a room with four people. Nobody planned what changes when 400 people use it: the process, the exceptions, the training, the ownership, the reporting.
What changes in the team's weekly routine when this goes live?
Processes & Automation